Service & Support

On-site Training

Copier Machinery’s engineering team and technicians take part in the process of designing, building, assembling, commissioning, and maintaining the machinery with an emphasis on its efficiency, safety, and productivity.

Our experienced team provides on-site training programs during the set-up process for its customers to deliver knowledge about the usage of the machinery as well as maintenance operations. We can provide this training either in our workshop or at the customers' location.

The following topics will be covered during the training:

• Safety regulations for the operator
• Usage of the machinery: clamping, feeding
• Setting and adjusting the tooling, and using the accessories
• Maintenance procedures

• Copier Machinery offers a one-year warranty, starts from the day you have received your product.
• After-sales support: Our technicians are available for remote follow-up support to assure you are getting the best possible performance of our machines.
• In case of any problems, the cloud system in our automatic machines allows us to access the machine remotely to be able to identify and fix the problem rapidly.
• If the problem cannot be fixed remotely, we immediately organise an on site visit to avoid delays in your production. We provide global service and support, currently, we have successfully operating machines in 40 countries.

Maintenance contracts

Preserving your machines operating perfectly is crucial for manufacturing. At Copier Machinery, we offer custom maintenance contracts according to your needs, including general maintenance, suggested repairs, and spare parts provision.